Vaillant Ecotec Pro 28 Operating Manual: A Comprehensive Guide
This manual unlocks the full potential of your Vaillant Ecotec Pro 28, detailing features and functionalities. Explore comprehensive guidance for optimal performance and efficient operation.
The Vaillant Ecotec Pro 28 is a highly efficient, gas-fired condensing boiler designed for both central heating and domestic hot water production. This manual serves as a comprehensive guide, ensuring users understand its operation, maintenance, and safety features. It’s crucial to familiarize yourself with this document before installation or use.
This boiler offers reliable performance and modern technology, contributing to reduced energy consumption and lower heating costs. Proper installation, performed by a Vaillant-approved technician, is essential for optimal functionality and adherence to safety regulations. This manual details everything from initial setup to advanced settings, empowering you to maximize your heating system’s benefits.
Key Features and Benefits
The Vaillant Ecotec Pro 28 boasts several key features, including high efficiency condensing technology, reducing gas consumption and emissions. Its compact design allows for flexible installation options, fitting neatly into various homes. The user-friendly control panel provides intuitive operation and precise temperature control.
Benefits include consistent hot water delivery, reliable heating performance, and reduced energy bills. The boiler’s modulating output adapts to heating demands, optimizing efficiency. Furthermore, compatibility with remote control systems enhances convenience and control. Regular maintenance, as outlined in this manual, ensures long-lasting performance and peace of mind.

Installation and Setup
Proper installation is crucial for optimal performance. This section details unpacking, mounting, and connecting gas, water, and electrical components safely and correctly.
Unpacking and Initial Inspection
Carefully unpack the Vaillant Ecotec Pro 28, ensuring all components are present. Verify the unit hasn’t sustained damage during transit. Inspect the boiler’s exterior for dents, scratches, or any visible defects.
Compare the delivered items against the packing list, confirming the presence of all accessories, including the control panel, flue components, and documentation. Report any discrepancies or damage immediately to your supplier and Vaillant support.
Retain the original packaging for potential returns or warranty claims. Before proceeding, familiarize yourself with the unit’s overall construction and identify key components for a smooth installation process. Do not discard packaging materials until the inspection is complete.
Positioning and Mounting Requirements
Select a suitable location for the Vaillant Ecotec Pro 28, ensuring adequate ventilation and accessibility for maintenance. The boiler should be mounted on a stable, vertical wall capable of supporting its weight when full of water.
Maintain clear access around the unit for servicing and inspections, adhering to minimum clearances specified in the installation guide. Avoid positioning the boiler in areas prone to freezing or direct sunlight.
Ensure the mounting surface is level and free from combustible materials. Proper flue termination is crucial; follow local regulations and Vaillant’s guidelines for safe and efficient exhaust venting. Always consult a qualified installer for optimal positioning and secure mounting.
Gas and Water Connections
Gas connection must be performed by a certified professional, adhering to local gas safety regulations. Ensure the gas supply pressure matches the boiler’s requirements, typically 20 mbar for natural gas. A gas leak test is essential after connection, using a suitable leak detection fluid.
Water connections require appropriate pipework and fittings, complying with potable water standards. Install a pressure reducing valve if the water pressure exceeds the boiler’s maximum rating. A cold water supply is needed for both heating and hot water circuits.
Proper sealing of all connections is vital to prevent leaks. Regularly inspect pipes and fittings for corrosion or damage. Always isolate gas and water supplies before any maintenance or repairs.
Electrical Connections
Electrical installation must be carried out by a qualified electrician, complying with current wiring regulations. Ensure the electrical supply voltage matches the boiler’s requirements, typically 230V AC. A dedicated circuit breaker is recommended for the Ecotec Pro 28, providing overload protection.
Correct earthing is crucial for safety. Verify the earth connection is secure and meets regulatory standards. The boiler requires a reliable electrical supply for operation and control functions.
Before connecting, isolate the electrical supply. Double-check all wiring connections for tightness and correct polarity. Regularly inspect wiring for damage or wear, and replace if necessary.

Operating the Ecotec Pro 28
Mastering the Ecotec Pro 28’s operation is simple. This section details the control panel, powering on/off, temperature settings, and diverse operating modes for heating and hot water.
Control Panel Overview
The Vaillant Ecotec Pro 28’s control panel is intuitively designed for user-friendly operation. It features a clear digital display showcasing current temperature settings, operating mode, and any active error codes. Buttons allow for straightforward adjustments to heating and hot water temperatures.
Key controls include power, mode selection (heating, hot water, off), temperature up/down, and information/reset. The display provides real-time feedback on system status, ensuring efficient monitoring. Understanding the panel’s layout is crucial for maximizing the boiler’s performance and responding to any potential issues. Familiarize yourself with the icons and their corresponding functions for seamless control.
The interface allows for easy navigation through menus and settings, enabling personalized adjustments to suit your comfort preferences.
Powering On and Off
To power on the Vaillant Ecotec Pro 28, simply press the power button located on the control panel. The boiler will initiate its start-up sequence, indicated by the display lighting up and a brief self-check process. Allow a short period for the system to reach operational temperature.
To power off, press and hold the power button until the display shuts down. Ensure all heating and hot water demands are ceased before switching off. Avoid frequent cycling of the power, as this can potentially impact the boiler’s lifespan;
Regularly check the power supply to ensure stable operation. A stable power source is crucial for optimal performance and preventing unexpected shutdowns.
Setting the Temperature
Adjusting the heating temperature is straightforward using the control panel. Utilize the ‘+’ and ‘-’ buttons to increase or decrease the desired room temperature. The current setpoint is clearly displayed on the screen. For hot water, a separate temperature setting may be available, often adjustable within a specific range.
Consider utilizing heating curves for optimized comfort and efficiency. These curves automatically adjust the water temperature based on the external temperature, ensuring consistent warmth.
Experiment with different settings to find the ideal balance between comfort and energy savings. Remember to allow sufficient time for the system to respond to temperature changes.
Operating Modes (Heating, Hot Water, etc.)
The Vaillant Ecotec Pro 28 offers versatile operating modes to suit your needs. Select ‘Heating’ for standard room temperature control. ‘Hot Water’ prioritizes domestic hot water production, ideal for filling baths or showers. A ‘Comfort’ mode may provide faster hot water delivery.

Some models feature ‘Eco’ or ‘Energy Saving’ modes, reducing energy consumption by lowering water temperatures or adjusting heating schedules. Explore the ‘Holiday’ mode for maintaining a minimal temperature while you’re away.
Mode selection is typically done via the control panel, with clear icons indicating each option. Refer to the display for confirmation of the active mode.

Maintenance and Troubleshooting
Regular maintenance ensures optimal performance. Address descaling, filter cleaning, and error codes promptly. Consult the manual for solutions to common issues and maintain efficiency.
Regular Maintenance Tasks

Consistent upkeep is vital for your Vaillant Ecotec Pro 28’s longevity and efficiency. Annual servicing by a qualified, Vaillant-approved technician is highly recommended, encompassing a thorough inspection of gas and water connections, combustion analysis, and safety component checks.
Visually inspect the unit regularly for any signs of corrosion, leaks, or damage. Periodically check the flue for obstructions, ensuring proper ventilation. Keep the surrounding area clear of debris. Remember that only authorized personnel should undertake tasks involving the gas supply or internal components. Following these steps will help maintain optimal performance and prevent potential issues.
Descaling Procedures
Scale buildup within the Vaillant Ecotec Pro 28 can significantly reduce heating efficiency and potentially cause damage. Descaling frequency depends on water hardness; areas with hard water require more frequent attention. A qualified technician should perform a professional descaling process using a Vaillant-approved descaling solution.
Never attempt to descale the unit yourself without proper training and equipment. The process involves circulating the descaling solution through the heat exchanger to dissolve mineral deposits. Following descaling, a thorough flushing is crucial to remove all traces of the solution. Regular descaling extends the boiler’s lifespan and maintains optimal performance.
Filter Cleaning
Maintaining clean filters is vital for the Vaillant Ecotec Pro 28’s efficient operation and longevity; The system incorporates filters to protect components from debris in the water supply. Locate the filter – typically near the water inlet – and isolate the water supply before commencing cleaning.
Carefully remove the filter and rinse it thoroughly under cold water to eliminate any accumulated sediment or particles. Inspect the filter for damage; replace it if necessary. Reinstall the cleaned or new filter, ensuring a secure fit to prevent leaks. Regular filter cleaning, ideally annually, prevents blockages and ensures consistent performance.
Common Error Codes and Solutions
The Vaillant Ecotec Pro 28 utilizes error codes to diagnose system issues. A flashing code on the control panel indicates a problem requiring attention. Error code F28 often signals a flame sensing issue, potentially due to a faulty flame sensor or gas supply problem – consult a qualified technician.
Code F60 typically indicates low water pressure; check the system pressure and top up if needed. Error F01 suggests a lack of ignition, possibly due to gas supply or ignition component failure. Refer to the full error code list in the manual for detailed explanations and troubleshooting steps. Always prioritize safety and contact a professional for complex issues.

Safety Information
Prioritize safety with your Vaillant Ecotec Pro 28! Ensure carbon monoxide detection is active and understand gas leak procedures for secure operation.
Carbon Monoxide Detection
Crucially, the Vaillant Ecotec Pro 28 requires a functioning carbon monoxide (CO) detector installed in the same room as the boiler, adhering to local regulations. CO is a colorless, odorless, and potentially fatal gas produced by incomplete combustion. Regularly test your CO detector to ensure it’s operational – monthly testing is recommended.
Never ignore a CO alarm! If the alarm sounds, immediately open windows and doors, evacuate the premises, and contact emergency services or a qualified Gas Safe registered engineer. Do not re-enter until the source of the CO has been identified and rectified. Proper boiler maintenance, including annual servicing by a qualified technician, minimizes the risk of CO production. Ensure flue gases are vented safely to the outside.
Gas Leak Procedures
If you suspect a gas leak, immediate action is vital. Do not operate any electrical switches – this includes lights, appliances, or even your mobile phone – as sparks can ignite the gas. Extinguish all naked flames and avoid creating any source of ignition. Immediately open windows and doors to ventilate the area.
Do not attempt to locate the leak yourself. Evacuate everyone from the building and proceed to a safe location. Contact the national gas emergency service (details are typically found on your gas bill or online) and a Gas Safe registered engineer. Do not re-enter the property until it has been declared safe by qualified professionals. Regular servicing helps prevent leaks.
Frost Protection
The Vaillant Ecotec Pro 28 incorporates frost protection measures, but preventative steps are crucial during cold weather. Ensure the heating system maintains a minimum temperature, even when unoccupied, typically around 5°C (41°F). Consider insulating exposed pipes to prevent freezing.
If a prolonged power outage is anticipated, draining the system may be necessary to avoid damage. Consult a qualified Gas Safe registered engineer for assistance with this process. Regularly check the condensate pipe for blockages, as frozen condensate can cause issues. Do not switch off the boiler during freezing conditions unless absolutely necessary.

Technical Specifications
The Ecotec Pro 28 boasts detailed specifications, including dimensions, weight, gas consumption rates, water pressure, and electrical supply details for informed installation.
Dimensions and Weight
Understanding the physical characteristics of the Vaillant Ecotec Pro 28 is crucial for proper installation and placement. Precise dimensions ensure compatibility with your designated space, avoiding potential fitting issues. While specific measurements can vary slightly depending on the exact model configuration, the Ecotec Pro 28 generally presents a compact footprint designed for versatile mounting options.
Typical dimensions are approximately 700mm in height, 400mm in width, and 300mm in depth. The unit’s weight is a significant factor for installers, generally falling around 30-35 kilograms. This weight necessitates secure mounting to a structurally sound wall, adhering to all safety guidelines. Always consult the official installation manual for the most accurate and up-to-date dimensional and weight specifications relevant to your specific Ecotec Pro 28 model.
Gas Consumption Rates
Understanding the gas consumption rates of your Vaillant Ecotec Pro 28 is vital for estimating running costs and ensuring efficient operation. These rates fluctuate based on heating demand, hot water usage, and selected temperature settings. The Ecotec Pro 28 offers modulating operation, adjusting gas input to precisely match the required heat output, maximizing efficiency.
For a 28kW model, typical gas consumption at maximum heating output is around 2.8 cubic meters per hour (m³/h). Hot water production will have varying rates depending on the flow rate and temperature rise. Always refer to the technical specifications section of your manual for precise figures relating to your specific model and gas type (G20 – natural gas is standard). Accurate consumption data aids in energy management and cost control.
Water Pressure Requirements
Maintaining correct water pressure is crucial for the optimal performance and longevity of your Vaillant Ecotec Pro 28 boiler. Insufficient pressure can lead to reduced hot water flow or even boiler shutdown, while excessive pressure risks damage to internal components. The Ecotec Pro 28 typically requires a minimum static water pressure of 1.5 bar (22 psi) and a maximum of 8 bar (116 psi).
It’s recommended to regularly check your system pressure using the pressure gauge on the boiler’s control panel. If the pressure falls below 1 bar, you’ll need to repressurize the system following the instructions in the manual. Ensure your water supply provides consistent pressure within the specified range for reliable operation and efficient hot water delivery.
Electrical Supply Details
The Vaillant Ecotec Pro 28 requires a 230V/50Hz electrical supply for operation. It’s essential to ensure the electrical installation complies with current regulations and is carried out by a qualified electrician. The boiler typically draws a maximum current of approximately 3 Amps during normal operation, with a higher inrush current during ignition.
A dedicated circuit breaker, rated at 5 Amps, is recommended for the Ecotec Pro 28 to prevent overloading and ensure reliable power supply. The boiler must be correctly earthed for safety. Always disconnect the power supply before performing any maintenance or servicing. Verify the voltage matches the boiler’s requirements before connecting.

Advanced Settings & Features
Explore customizable heating curves, hot water comfort levels, and remote control options. Propane/butane conversion is possible with a dedicated kit, if applicable.
Adjusting Heating Curves
Heating curves define the relationship between outside temperature and water temperature. Vaillant Ecotec Pro 28 allows precise adjustment for optimal comfort and efficiency. A steeper curve means higher water temperatures at lower outside temperatures, providing quicker heating. Conversely, a flatter curve reduces energy consumption during milder weather.
Access the heating curve settings via the control panel. Typically, you’ll find options to modify the slope and level of the curve. Experimenting with these settings allows tailoring the heating system to your home’s specific insulation and heating requirements. Consider factors like window efficiency and building materials when making adjustments. Fine-tuning the heating curve ensures consistent comfort while minimizing energy waste.
Hot Water Comfort Settings
The Vaillant Ecotec Pro 28 offers customizable hot water settings to suit your preferences. Adjust the desired hot water temperature within the control panel, typically ranging from 40°C to 60°C. Consider household needs – lower temperatures conserve energy, while higher temperatures provide quicker heating for baths or showers.
Explore the ‘comfort’ hot water mode for consistent temperatures, even during multiple draws. Some models feature a ‘saving’ mode, prioritizing energy efficiency. Adjust the hot water flow rate to balance temperature and volume. Regularly check and adjust these settings to optimize both comfort and energy savings, ensuring a consistently pleasant hot water experience.
Remote Control Functionality
The Vaillant Ecotec Pro 28 often supports remote control options, enhancing convenience and control over your heating system. Compatible remote controls allow adjustments to temperature, operating modes (heating, hot water), and even scheduling from a distance. Explore features like setting time-based programs for automated heating, reducing energy waste when you’re away.
Some systems integrate with smart home platforms, enabling control via smartphone apps. Ensure the remote control is correctly paired with the boiler. Regularly check battery levels for optimal performance. Utilizing remote control functionality provides greater flexibility and energy management, tailoring your heating to your lifestyle.
Propane/Butane Conversion (if applicable)
The Vaillant Ecotec Pro 28 can be adapted for use with propane or butane gas, but this requires a professional conversion performed by a qualified and certified technician. Do not attempt this yourself. A specific conversion kit is necessary, tailored to the 12, 20, 24, or 28 kW models.
The conversion involves replacing certain gas valves and adjusting the boiler’s settings to match the different gas properties. Following the conversion, the boiler’s label must be updated to reflect the new fuel type. Incorrect conversion can lead to unsafe operation and void the warranty. Always verify local regulations regarding LPG usage.

Warranty Information
Your Vaillant Ecotec Pro 28 is covered by a comprehensive warranty. Registration is essential to validate coverage details and access dedicated support services.
Coverage Details
The Vaillant Ecotec Pro 28 warranty provides peace of mind, covering manufacturing defects in materials and workmanship. Standard coverage typically spans a defined period from the installation date, often varying based on components. Key components, like the heat exchanger, may benefit from extended warranty terms.
However, the warranty is contingent upon proper installation by a certified technician and adherence to recommended maintenance schedules. Damage resulting from improper use, scale buildup due to water quality issues, or unauthorized repairs will void the warranty.
Always retain proof of purchase and installation. Contacting an authorized Vaillant service partner is crucial for any warranty claims. Detailed terms and conditions are available in the full warranty document.
Registration Process
Registering your Vaillant Ecotec Pro 28 is essential to activate the full warranty benefits and receive important product updates. The registration process is typically straightforward and can be completed online through the official Vaillant website. You’ll need your appliance’s serial number, installation date, and installer details.
Alternatively, a physical registration card may have been included with your boiler; complete and return it to Vaillant. Prompt registration ensures a smooth claims process should any issues arise.
Keep a record of your registration confirmation for future reference. Registration also allows Vaillant to inform you of relevant service offers and technical bulletins.
Contacting Vaillant Support
For dedicated assistance with your Vaillant Ecotec Pro 28, several support channels are available. You can reach Vaillant’s customer support team via telephone; check the official Vaillant website for the most current contact number for your region.
Alternatively, explore the extensive online resources, including FAQs, troubleshooting guides, and downloadable manuals, available on their website. Email support is also often provided, allowing for detailed inquiries and documentation submission.
Ensure you have your boiler’s model and serial number ready when contacting support to expedite the assistance process. Authorized service partners are also available for on-site repairs and maintenance.